After sales support - Ensuring our solutions work for you

GX Environmental provide a full after sales service to our clients encompassing the following:

• Technical advice help-desk

• Remote support & diagnostics

• Warranty support

• Emergency call out service

• 24 hour 7days a week emergency support

• Start-up assistance

• Planned maintenance

• System back-up

• On-call engineer

• On-site engineer

• Facility management

• Spare parts

• Upgrades and modernisation programs

• 3 rd party software upgrades

• Hardware upgrades

• Preferential labour rates and call-out priority, to contracted clients

• System appraisal and consultative services

Each client has their own specific requirements and therefore GX Environmental will tailor the service provided to the needs of their customers, whether it be a fixed price support contract which have defined preventative maintenance visits per year or be it a token based support contract, where the client purchases tokens that can then be used during the 12 month contract period to call on he services that they have identified as being of most interest.

Any surplus tokens at the end of a period can then be used to purchase upgrades; additional services or a percentage can be carried over to the following years contract.The token system gives the control of the maintenance contract back to you the client allowing you to decide where and when to use our services.