GX Systems provide a full after sales service to our clients encompassing the following:

• Technical advice help-desk

• Remote support & diagnostics

• Warranty support

• Emergency call out service

• 24 hour 7days a week emergency support

• Start-up assistance

• Planned maintenance

• System back-up

• On-call engineer

• On-site engineer

• Facility management

• Spare parts

• Upgrades and modernisation programs

• 3 rd party software upgrades

• Hardware upgrades

• Preferential labour rates and call-out priority, to contracted clients

• System appraisal and consultative services

Each client has their own specific requirements and therefore GX Systems will tailor the service provided to the needs of their customers.

All contracts are based on a token system where the client purchases tokens that can then be used during the 12 month contract period to call on he services that they have identified as being of most interest.